Shipping Policy

Shipping and handling charges

During our Final Gift Event, all available pieces are offered at $0. You only pay the shipping and handling fee associated with your order.

This fee contributes toward order processing, careful packaging, fulfillment and delivery. The exact amount depends on the number of pieces in your order and is displayed in full at checkout before you complete your purchase. No additional shipping charges will be added after payment.

We currently ship to addresses within the United States.

Processing and delivery times

Orders are normally processed within 1–2 business days, Monday through Friday, excluding US public holidays.

After your order has been dispatched, delivery normally takes 7–14 business days. Most orders therefore arrive within approximately 8–16 business days from the date they are placed.

These delivery times are estimates and cannot be guaranteed. Carrier delays, severe weather, public holidays and particularly busy periods may occasionally affect delivery.

International fulfillment

Our pieces are dispatched by fulfillment partners located outside the United States. This allows us to send the remaining collection directly to our customers, but it also means delivery may take longer than it would from a domestic US retailer.

Order confirmation and tracking

After placing your order, you will receive an order confirmation by email. Once your parcel has been dispatched, we will send you a separate shipping confirmation containing your tracking number.

Please allow 3–5 business days after dispatch for the first tracking update to appear. Tracking information is sometimes created before the carrier performs its first physical scan.

You can follow your parcel through our Track Your Order page or by using the tracking link included in your shipping confirmation email.

Orders containing multiple pieces

If your order contains more than one piece, it may be divided into separate parcels. These parcels can be dispatched or delivered on different days.

You will not be charged any additional shipping fees if we divide your order into multiple parcels.

Customs duties and import charges

Orders delivered to US addresses are not expected to require additional customs duties or import charges upon delivery.

If a carrier asks you to pay an unexpected customs or import charge, please contact us at support@lucymaeco.com before making the payment so that we can investigate it for you.

Address changes

Please check your shipping address carefully before completing your order.

If you notice an error, email support@lucymaeco.com within 12 hours of placing your order and include your order number and the correct address. We will do our best to update it, but we cannot guarantee changes once processing has started.

Lucy Mae & Co cannot be held responsible for delivery problems caused by an incorrect or incomplete address provided at checkout. If a parcel is returned to us, additional shipping charges may apply before it can be sent again.

Delayed orders

Tracking updates may occasionally pause while a parcel is travelling between carrier facilities or countries. This does not necessarily mean the parcel has been lost.

If your order has not arrived within 20 business days after dispatch, please contact us at support@lucymaeco.com. We will review the tracking information and contact the carrier when