Orders are usually processed within 1–2 business days. Delivery times depend on your location and current order volume.

Yes. Orders arrive in discreet, unbranded packaging for added privacy and peace of mind.

We offer a 30-day return policy. If your order is not the right fit, contact our support team and we will help you with the next steps.

You can reach us through the contact form on this page or by email. Our team aims to respond within 24–48 hours.

At Lucy Mae, every order is carefully tracked from the moment it leaves our warehouse. We always provide a secure tracking number and, today only, shipping is free on all orders.

In case you made a mistake when entering your delivery address, you can still change it before your order ships.

In some cases, minimal address changes can be applied after the order ships.

Make sure to contact us as soon as possible if you want to change the address.

We will send 2 emails after you place your order. An order confirmation email once you order and a shipping confirmation email once we ship your package.

If you did not receive your order confirmation email, please make sure to check your Spam Folder first.

If you used your Phone Number instead of email at checkout, you will not receive a confirmation email.

Make sure to contact our Customer Support with the email you want to add to your order so you can receive the shipping confirmation with your tracking number.